Exchange, return and cancellation policy

Exchange, Return, and Cancellation Policy

For ESCOT Electric Scooters

First: Exchange Policy

The customer has the right to request a product exchange within 7 days from the date of receipt.

Conditions for accepting an exchange:

• The scooter must be unused.

• It must be in its original condition without being started or tested.

• It must include all original accessories and packaging.

• Exchanges are subject to the availability of the replacement product.

The customer shall bear:

• Shipping fees (both ways).

• Payment gateway fees.

• Any processing or re-inspection fees, if applicable.

Exchanges do not cover:

• Products that have been used or operated.

• Products that have been opened or installed.

• Faults resulting from misuse.

Second: Return Policy (Refunds)

The customer has the right to request a product return within 7 days from the date of receipt.

Conditions for accepting a return:

• The product must be completely unused.

• It must be in its original condition.

• It must include all original accessories and packaging.

• Note: If the box has been opened, a 30% restocking fee of the product value will be deducted upon approval of the refund.

• After receiving and inspecting the product, the return will be approved or rejected based on its condition.

The customer shall bear:

• Shipping fees.

• Payment gateway fees.

• Processing and inspection fees, if applicable.

⏱️ Refund processing may take up to 14 business days, depending on bank policies and payment methods.

Returns do not cover:

• Electrical products after use or operation.

• Faults resulting from misuse or incorrect installation.

• Any product not returned in its original condition.

Third: Cancellation Policy

• The customer can only cancel the order before it has been shipped.

• If the order has been processed or shipping has commenced:

• Cancellation is not possible, and the Return Policy path (as stated above) will apply.

• If canceled before shipping:

• Payment gateway or processing fees may be deducted, if applicable.

• The refund will be processed within a period of up to 14 business days.

Fourth: General Terms (In accordance with the Ministry of Commerce)

• Electric scooters are classified as Electrical Products.

• After use or operation, they are not subject to return or exchange. They will only be handled through technical inspection and warranty, if applicable.

• The technical inspection report is the primary reference for determining the product's condition.

• The store is not responsible for any faults resulting from:

• Misuse.

• Overloading.

• Accidents or impacts.

• Water entry or tampering with the product.

Fifth: Important Notes

• This policy is compliant with the regulations of the Saudi Ministry of Commerce.

• ESCOT reserves the right to update this policy without prior notice.

• In the event of any conflict, the Ministry of Commerce regulations shall prevail.